Work History

2011 - Present
Centric Consulting
Consultant 12/31/2011 - Present

Project Coordinator (Co-op) 3/31/2011 - 12/30/2011

Developed internal business process for Requesting Security Credentials
Implemented ITIL-based SaaS solution for Service Desk Management
Managed time-sheets for 15 employees
Researched time-tracking software options for a non-profit start-up organization (delivered recommendation and implemented)

Burke Market Research
Market Research Interviewer

I accurately entered data obtained from market research interviews and completed 25% more surveys per hour than the company average while maintaining integrity of the results.  I was also responsible for clarifying incomplete or unclear responses and appending data as necessary before submission to headquarters.

Rave Motion Pictures
Staff supervisor

My responsibilities were to supervise and support the floor staff in all areas of work.  This included actively stocking, selling, and preparing concessions; checking auditoriums for cleanliness; scheduling employee breaks; ensuring movies start at advertised times; resolving customer service issues including, but not limited to: refunds, auditorium disruptions, and unforeseen hazards.

National Amusements
Staff supervisor 2008-2009
Staff lead 2006-2008
Floor staff 2004-2006

My duties included up-selling and suggestive-selling concessions; cash handling; customer service; and cleaning the auditoriums.

Summer 2003

Telemarketing / Sales

This job entailed making cold-calls to various businesses and organizations on behalf of clients for sales purposes.
Information was entered into Microsoft Excel and e-mailed to clients.  The pay was commission-based.

Additional Information
I tutored in the mathematics department while attending Wilmington College of Ohio.

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